Support Engineer

Job Summary

A company is looking for a Support Engineer to act as the first line of response for customer inquiries and technical issues.

Key Responsibilities

• Act as the first responder to incoming support tickets, triaging and resolving issues efficiently
• Diagnose and troubleshoot technical problems across AWS and other major cloud providers
• Reproduce issues and create clear, actionable bug reports for engineering

Required Qualifications

• Engineering background (software, DevOps, or similar) with strong technical problem-solving skills
• Comfortable with AWS and at least one other major cloud provider (GCP, Azure, etc.)
• Ability to read and write code; confident making simple PRs in GitHub or similar
• Self-starter who thrives in a fast-paced, fully remote environment