Customer Success Manager

Job Summary

A company is looking for an Experience Partner 2 responsible for managing a portfolio of mid-tier clients across the full customer lifecycle.

Key Responsibilities

• Manage a portfolio of up to 30 mid-tier clients with moderately high complexity and $1.5M - $3M ARR
• Lead implementation planning and onboarding coordination, ensuring alignment with client goals
• Identify upsell and cross-sell opportunities and collaborate with sales and product teams

Required Qualifications

• Bachelor's degree in Business, Public Administration, Communications, or related field
• 4 - 6 years of experience in consulting, customer success, or enterprise account management
• Understanding of customer success principles and SaaS business models
• Familiarity with digital transformation in the public sector
• Experience with SaaS platforms and digital tools preferred