Job Summary
A company is looking for a Technical Customer Success Manager who will drive customer success and business growth through strong relationships and technical expertise.
Key Responsibilities
- Ensure customers maximize value from the platform and foster long-term retention
- Manage ongoing customer relationships, conducting regular check-ins and implementing strategic actions to mitigate churn risks
- Act as the voice of the customer internally, providing feedback and insights to enhance offerings and drive expansion opportunities
Required Qualifications
- 2-4+ years of experience in a technical customer-facing role within a software company
- Proven technical proficiency and aptitude for data analysis, with an understanding of system integrations and data flows
- Strong sales acumen and experience in identifying expansion opportunities within existing accounts
- Exceptional project management, organizational, and time management skills
- A strong sense of empathy and customer centricity, with the ability to build trusted advisor relationships
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