Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Create and iterate the Customer Playbook for a growing product
• Own the post-sale relationship, including deployment, onboarding, and renewals
• Develop predictive health models and drive customer engagement and use-case expansion

Required Qualifications

• 6-8+ years in Customer Success managing $2M+ in SaaS business
• Experience working with product, data, or engineering audiences
• Ability to move quickly and respond effectively in a startup environment
• Experience experimenting with AI to enhance customer success processes
• Strong executive presence and ability to engage with C-suite leaders