Minnesota Licensed Patient Onboarding Specialist

Job Summary

A company is looking for a Healthcare Patient Onboarding Support Specialist.

Key Responsibilities

• Guide new members and caregivers through the onboarding process and assist with scheduling Initial Evaluations
• Educate members and caregivers about available services and facilitate onboarding through various communication channels
• Verify insurance eligibility and resolve barriers to member enrollment by collaborating with appropriate teams

Required Qualifications and Education

• Experience in patient onboarding and member engagement within a digital health environment
• Familiarity with Electronic Health Record (EHR) systems
• Strong customer service skills and ability to manage challenging expectations
• Detail-oriented with experience in documentation and quality assurance processes
• Passion for expanding access to mental health care services