Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and verify documentation
• Complete insurance verification and communicate with patients regarding their coverage and options

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• Senior level requires two years of work-related experience and one year of exact job experience
• Experience in a Medicare certified environment is preferred
• Ability to navigate multiple online EMR systems