Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager (German Speaking).

Key Responsibilities

• Act as the primary relationship holder and point of contact for customers throughout their journey
• Engage with at-risk customers to improve satisfaction and retention
• Deliver value conversations and gather customer feedback to enhance their experience

Required Qualifications

• Fluent in German and English
• 3-5 years of experience in account management, sales, or customer success/retention roles
• Experience with CRM and/or ERP systems
• Solid technical understanding of networks and software
• Proven track record of achieving goals and KPIs