Customer Success Technologist

Job Summary

A company is looking for a Customer Success Technologist.

Key Responsibilities

• Serve as the technical point of contact for frontline users and provide ongoing technical support
• Deliver onboarding and refresher trainings, and execute Train the Trainer programs
• Collaborate with Product, Engineering, and Support to document customer pain points and improve the customer experience

Required Qualifications

• Experience in customer support or technical enablement roles
• Proficiency in delivering training and enablement programs
• Strong understanding of product features and technical workflows
• Ability to collaborate cross-functionally with various teams
• Experience in analyzing training metrics and customer feedback