Technical Support Engineer

Job Summary

A company is looking for a Solution Support Engineer in the US-East region.

Key Responsibilities

• Provide technical customer support experience within the product
• Troubleshoot and solve customer technical issues, collaborating with teams as needed
• Design and implement scalable solutions for support through automation

Required Qualifications

• 5+ years of hands-on technical experience in customer support or related roles
• Minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in languages such as Java, Python, or JavaScript
• Proficiency with command-line tools and Linux operating systems
• Experience with Kubernetes and cloud identity and security systems