Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Provide technical support and manage customer interactions using CRM systems
• Handle support tickets and incident tracking using ITSM platforms
• Utilize communication and remote support tools to troubleshoot and resolve technical issues

Required Qualifications

• 1-2 years of technical support experience
• Experience with CRM systems such as Salesforce or Zendesk
• Proficiency in Microsoft Office Suite, particularly Excel
• Familiarity with ITSM platforms like ServiceNow
• Ability to adapt to changing priorities in a collaborative environment