Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to ensure customers have a seamless experience with their products and services.

Key Responsibilities

• Guide customers through the onboarding process, ensuring they are set up for success
• Serve as the primary point of contact for assigned accounts, addressing day-to-day inquiries and concerns
• Collaborate with internal teams to resolve customer issues promptly and effectively

Qualifications

• Strong understanding of football concepts
• 1-3 years of experience in customer service or success roles
• Proficiency in CRM tools (e.g., Salesforce, Zendesk)
• Strong organizational and multitasking abilities