Patient Services Representative

Job Summary

A company is looking for a Patient Services Resolution Representative to handle patient inquiries and billing issues.

Key Responsibilities

• Manage inbound calls and resolve patient billing issues efficiently
• Review accounts and ensure accurate information is maintained while adhering to policies
• Document customer issues and liaise with collections to communicate balances and adjustments

Required Qualifications

• 1-2 years of customer service experience, preferably in a healthcare setting
• High school diploma or equivalent
• Experience in call center, customer service, or medical billing is beneficial
• Knowledge of medical insurance terminology and basic ICD-10 and CPT coding is helpful
• Ability to work in a fast-paced environment and manage multiple tasks effectively