Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide solution-focused support to nonprofit organizations.

Key Responsibilities

• Deliver courteous and timely support to customers through various channels
• Develop product expertise to guide customers in troubleshooting and best practices
• Accurately diagnose and resolve customer issues while advocating for their needs

Required Qualifications

• A college degree in accounting, information technology, business, or a related field
• 1-2 years of experience in customer support, preferably in software or technology
• Familiarity with Zendesk and CRM software
• Empathy and patience in dealing with customer inquiries
• Technology savvy with strong problem-solving abilities