Customer Support Specialist

Job Summary

A company is looking for a Support Specialist to provide customer service to eligible and insured members.

Key Responsibilities

• Record member calls and email inquiries into a tracking spreadsheet
• Research and resolve member life insurance and enrollment questions
• Provide administrative support for enrollment systems and prepare correspondence

Required Qualifications, Training, and Education

• Regular attendance from 8 a.m. - 5 p.m. Monday through Friday Pacific Time Zone
• Previous experience with customer emails and basic knowledge of life insurance preferred
• HS Diploma required
• 2-4 years of experience in customer support
• Demonstrated expertise in using MS Office applications