Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to act as a technical advisor and escalation point for enterprise customers.

Key Responsibilities

• Manage customer experiences via phone and web, resolving issues collaboratively
• Conduct thorough investigations and utilize troubleshooting tools to address customer issues
• Document technical research and solutions while participating in knowledge sharing and mentoring programs

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience, or 5+ years of experience without a degree
• Proficiency in both Spanish and English
• Experience with enterprise Teams Phone/hybrid deployments
• Understanding of networking, web technologies, and troubleshooting on various operating systems
• Ability to meet security screening requirements for the role