Remote Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage the performance and workflow of Customer Service Representatives in a remote setting.

Key Responsibilities

• Monitor and manage the performance and quality of assigned EBO Representatives
• Coach and train team members while managing scheduling and workflow
• Handle escalated issues and ensure compliance with policies and protocols

Required Qualifications

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service role
• Knowledge of medical terminology, patient billing, and healthcare administration
• Experience in performance management and handling personnel issues
• Proficient in personal computing, including MS Office applications
• Ability to work in a fast-paced, deadline-oriented environment