Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities

• Respond to client inquiries via phone, email, or chat and resolve issues efficiently
• Manage client relationships and assist with account updates and service requests
• Maintain accurate records of client interactions in Salesforce and ensure compliance with data protection standards

Required Qualifications

• High school diploma or GED, or equivalent work experience
• 2 - 3 years of customer service or tech support experience
• Proficiency with customer service technology tools, preferably Salesforce
• Ability to handle high-volume interactions while maintaining accuracy
• Commitment to comply with industry policies and regulations