Support Desk Specialist

Job Summary

A company is looking for a Support Desk Specialist to provide first tier IT support for colleagues and patients.

Key Responsibilities

• Provide first tier support for IT-related issues via multiple channels
• Document and communicate effectively to resolve technical support issues
• Optimize IT systems to enhance user experience

Required Qualifications

• High School Diploma or equivalent is required
• Associates degree in Computer Science or related field is preferred
• 1 year of customer service, healthcare, or information technology experience is preferred
• 1 year of experience with Active Directory, VMWare, Epic, and/or ServiceNow is preferred
• No specific certifications required