Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their team.

Key Responsibilities:

• Conduct first and second level investigations of customer and employee reported problems
• Provide customer support via phone, email, and chat while documenting interactions
• Test pre-release features and bug fixes to ensure customer satisfaction

Required Qualifications:

• 3+ years of experience providing technical support for a web application
• Strong understanding of web application frameworks and infrastructure
• Proficiency in diagnosing and troubleshooting browser-side and server-side issues
• Programming experience is preferred
• Experience supporting Microsoft Word Add-Ins and email delivery services is a plus