Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (US).

Key Responsibilities

• Understand clients' technical setups and business needs to provide tailored support
• Design and implement onboarding plans for new customers to ensure smooth transitions
• Act as a liaison between customers and technical teams, facilitating product implementation and customization

Required Qualifications

• 4+ years in B2B customer success, account management, or a similar role in the technology sector
• 1+ year of experience in web3, blockchain, and cryptocurrency
• Familiarity with CRM software
• Ability to work independently in a fast-paced environment
• Genuine interest in Web3, blockchain, and cryptocurrency