Client Support Specialist

Job Summary

A company is looking for a Client Education and Support Specialist (Implementation Specialist II).

Key Responsibilities

• Support end user training by creating materials and ensuring optimal training and adoption
• Address client helpdesk inquiries and resolve support tickets in a timely manner
• Collaborate on projects, including QA testing and communication of system updates

Required Qualifications

• 2-3 years of experience in a client support role
• Ability to work independently and remotely
• Strong understanding of Alinea's platform and the rehabilitation markets served
• Curiosity for learning and a drive for continuous improvement
• Critical thinking and organizational skills