Oncology Customer Service Representative

Job Summary

A company is looking for an Oncology Customer Service Support Representative - Remote.

Key Responsibilities

• Assist clients and patients with inquiries related to insurance coverage, financial responsibilities, and billing
• Process credit card payments and initiate payment plans while maintaining compliance with PCI and HIPAA regulations
• Document conversations and maintain accurate records in the billing system

Required Qualifications, Training, and Education

• Associates degree with 1+ year of relevant experience or High School diploma/GED with 3+ years of relevant experience
• Prior healthcare experience, particularly in medical billing and collections, is preferred
• Knowledge of insurance explanation of benefits (EOB) is required
• Computer proficiency with MS Windows and MS Office is necessary
• Bilingual in English and Spanish is highly desirable