Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for customers, guiding them through onboarding and ongoing optimization
• Act as a trusted cybersecurity advisor, providing insights and best practices to enhance customer security posture
• Measure customer achievement of key performance indicators and identify opportunities for expanding service usage

Required Qualifications

• 5+ years of experience in customer success, project management, or consultative roles, particularly in cybersecurity
• Experience in the cybersecurity field with the ability to communicate technical concepts to various stakeholders
• Direct experience as a cybersecurity consultant is an advantage
• Proactive approach to problem solving and independent decision-making skills
• Proven success in building long-term relationships with enterprise clients and driving customer success