Bilingual Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist I (Bilingual).

Key Responsibilities

• Provide excellent customer service by responding to inbound calls and making outbound calls to verify insurance information
• Analyze and interpret insurance documents, updating information in a proprietary computer system
• Maintain high standards of accuracy and productivity while adhering to strict guidelines

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• One year of prior experience in a fast-paced production environment preferred
• Previous insurance experience, especially in auto insurance, is beneficial
• Bilingual (English/Spanish) is required
• Excellent data entry skills with a minimum of 45 WPM