Support Systems Administrator

Job Summary

A company is looking for a Customer Support Systems Administrator.

Key Responsibilities

• Maintain and improve support tools, including ticketing systems and help centers
• Triage system issues and manage resolutions to ensure timely support
• Analyze data to identify opportunities for process and technology enhancements

Required Qualifications

• Bachelor's degree in Computer Science, Statistics, Mathematics, or equivalent experience
• 2+ years of experience as an Administrator of a CRM like Zendesk or Salesforce
• Experience with front-end development languages (HTML, CSS, JavaScript) and APIs is a plus