Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to oversee daily operations and staff performance.

Key Responsibilities

• Supervise staff performance, attendance, and provide feedback to management
• Resolve escalated patient complaints and communicate with other departments regarding patient accounts
• Facilitate team meetings and ensure training materials are updated as necessary

Required Qualifications

• University Degree with a minimum of 5 years of relevant experience in Customer Service or Leadership
• Experience in Banking or Professional settings may substitute for formal education
• Knowledge of the Fair Debt Act Law and managed care billing is preferred
• CPC or other coding certification is a plus
• Dialer experience is preferred