Patient Advocate

Job Summary

A company is looking for a Telemedicine Patient Advocate.

Key Responsibilities

• Respond to patient inquiries via email, chat, and SMS using Zendesk
• Resolve common issues such as order tracking, medication refills, and lab scheduling
• Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care

Required Qualifications

• Experience in healthcare, telehealth, or customer support is a plus
• Strong multitasking and time management skills
• Comfortable working in a fast-paced, ever-evolving environment
• Adaptable to new tools, systems, and workflows
• Able to work both independently and collaboratively