Multilingual Customer Service Assistant

Job Summary

A company is looking for a Virtual Customer Service Assistant.

Key Responsibilities:

• Manage customer inquiries in French and Spanish via phone, chat, and email
• Provide administrative support, including managing customer requests and updating CRM systems
• Advise customers on services and promotions to ensure a satisfactory experience

Required Qualifications:

• Training in administration, customer service, or equivalent (BTS, DUT, or university degree)
• 1-2 years of prior experience in customer service or administrative assistance preferred
• Proficiency in French and Spanish (professional level); knowledge of English or another EU language is a plus
• Familiarity with customer relationship management tools (e.g., Zendesk, HubSpot)
• Access to a stable internet connection and a suitable workspace for remote work