Trust & Safety Agent

Job Summary

A company is looking for a Trust & Safety Agent to investigate suspicious and unsafe activity on their platform.

Key Responsibilities

• Review sources of suspicious behavior daily to protect users and prevent financial losses
• Conduct in-depth transaction-level reviews and communicate with customers regarding trust and safety inquiries
• Investigate Trust & Safety cases while maintaining customer satisfaction and working with other departments to resolve issues

Required Qualifications

• Availability to work weekends and holidays as needed
• 4-year degree is a plus
• 1 - 5 years of experience in Trust & Safety, customer service, or related fields
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Understanding of E-commerce and Marketplace operations