Automotive Dealer Support Agent

Job Summary

A company is looking for an Automotive Dealer Communications CSR Agent (Remote).

Key Responsibilities

• Provide real-time support to dealership personnel via inbound phone calls and live chat channels
• Accurately log and track all dealer interactions using CRM tools and internal systems
• Collaborate with internal teams to resolve complex dealer issues and educate dealers on self-service tools

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• 1-2 years of customer service or dealer support experience, preferably in the automotive industry
• Proficiency in using CRM tools, live chat platforms, and Microsoft Office Suite
• Ability to multitask and prioritize in a fast-paced environment
• Flexible to work within a rotating schedule, including occasional weekends or holidays