Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent for Hair, Skin & Brain services.

Key Responsibilities

• Serve as the first point of contact for patients, resolving inquiries across multiple platforms with empathy and efficiency
• Troubleshoot technical issues related to the website, patient accounts, and internal tools
• Proactively identify and escalate trends in patient feedback to enhance the overall patient experience

Required Qualifications

• At least two years of experience in providing written customer support, preferably in a fast-paced or healthcare environment
• Comfortable adapting to new systems and workflows in a dynamic environment
• Familiarity with technology and proficient use of a computer
• A quiet, distraction-free workspace to manage sensitive information securely
• Consistent and reliable attendance to ensure patient support availability