Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist to join their team.

Key Responsibilities

• Respond to client inquiries and develop strong relationships through telephone and email interactions
• Learn and master the U.S. Customs bond industry to educate clients and support team members
• Review, analyze, and process client documents and communications with accuracy and within deadlines

Required Qualifications

• Bachelor's degree or equivalent combination of business-related experience/training
• Exceptional customer service skills and willingness to research and problem solve
• Ability to learn quickly and become knowledgeable about international trade and company products
• Detail-oriented with the ability to work in a fast-paced environment while meeting deadlines
• Comfortable using standard PC and basic software programs