Onboarding Program Manager

Job Summary

A company is looking for a Customer Success Unit (CSU) Onboarding Program Manager.

Key Responsibilities

• Collaborate with business partners to align and innovate onboarding practices and processes
• Manage all aspects of the CSU onboarding programs through effective program/project management
• Drive innovation and experimentation in onboarding programs to enhance learner engagement and effectiveness

Required Qualifications

• Master's Degree or equivalent AND/OR 1+ year(s) experience in relevant fields such as Learning and Development or program/project management
• OR Vocational qualification or Bachelor's Degree AND/OR 2+ years experience in relevant fields
• 5+ years demonstrated experience in leading complex projects to deliver high-value outcomes
• Experience using AI for operational efficiency and understanding its application in learning
• 8+ years of program management experience, with a strong ability to partner with Senior Leadership