Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the first escalation point for customer care, ensuring timely communication and resolution of service requests
• Monitor customer satisfaction and financial results, implementing action plans to achieve objectives
• Analyze operational data to provide recommendations for improving resupply performance and client relationships

Required Qualifications and Experience

• Minimum 2 years of experience in the Healthcare (SaaS) industry and customer success
• Bachelor's degree or equivalent combination of education and experience
• Demonstrated leadership and relationship management skills
• Understanding of KPIs and their impact on revenue objectives
• Intermediate proficiency with Microsoft Office, particularly Excel and PowerPoint