Chat Support Associate

Job Summary

A company is looking for a Chat Support Associate (West Coast Hours).

Key Responsibilities

• Support existing users by responding to inquiries via ticketing software
• Troubleshoot software bugs and data issues, documenting and submitting tickets as necessary
• Collaborate cross-functionally to enhance platform features and streamline support workflows

Required Qualifications

• 1 year of relevant, technical-facing work experience
• 4 Year College Degree
• Experience in ticket support
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage multiple responsibilities