Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Provide customer service via phone and email, adhering to specific protocols
• Assist callers with online portal access and educate providers on the Automated Benefit Claims system
• Document calls and maintain call quality scores of 90% or higher while managing schedule adherence

Required Qualifications and Education

• Prior healthcare or insurance background required
• HIPAA and Medical Terminology courses helpful
• Proficient in Microsoft Windows and Outlook
• Prior keyboarding experience
• High School Diploma required