Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to deliver exceptional customer service and support.

Key Responsibilities

• Provide high-quality product support to customers via email and live chat
• Diagnose software issues and manage escalated customer complaints
• Document troubleshooting steps and collaborate with cross-functional teams for issue resolution

Required Qualifications

• Entry-level experience in customer support or related field
• Proven ability to diagnose complex software issues and provide technical support
• Experience in managing customer escalations and complex technical issues
• Familiarity with third-party integrations and troubleshooting connectivity issues
• Proactive approach to professional development and staying current with industry trends