Service Desk Technician II

Job Summary

A company is looking for a Service Desk Technician II to provide technical support and client service.

Key Responsibilities

• Resolve workstation, server, and network-related tickets while managing advanced systems troubleshooting
• Act as a key escalation point for Level 3 team leads and communicate client needs to the Director of Operations
• Participate in projects and maintain documentation for client configurations and processes

Required Qualifications

• A minimum of 4 years of recent experience in a Technical Support environment
• Proficiency in Windows workstation repair, network settings, and IT support services
• Experience with Office 365, Exchange mailbox administration, and Active Directory management
• Ability to diagnose network connectivity issues and support mobile devices
• Bonus points for a Bachelor's degree in IT, IS, CS, or relevant certifications