Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who is technically proficient and proactive in driving customer satisfaction and retention.

Key Responsibilities

• Proactive communication with customers to demonstrate value and share relevant insights
• Strategic identification of growth opportunities and long-term success areas
• Establishing and nurturing strong relationships with key stakeholders and acting as the main contact for customer inquiries

Required Qualifications

• Proven experience in a customer relationship role within the technical or cybersecurity sector
• BA/BS degree or equivalent work experience
• Ability to thrive in a fast-paced and rapidly changing environment
• Experience engaging with diverse audiences, including C-Level executives
• Project management experience is preferred