Senior Client Services Specialist

Job Summary

A company is looking for a Senior Client Services Specialist who acts as an intermediary between the organization and clients, providing elevated support and assistance.

Key Responsibilities

• Answer incoming calls and chats from clients, documenting each interaction in the ticketing system
• Troubleshoot and manage support issues, including escalated cases from the Sales team
• Communicate and demonstrate product usage to clients while staying knowledgeable about services offered

Required Qualifications

• One year of customer service experience preferred, with call center experience a plus
• Associate degree or equivalent experience preferred
• Ability to manage time effectively and prioritize tasks
• Proficient in all MS Office applications and internet usage
• Working knowledge of technical and procedural aspects of support functions