Salesforce Administrator

Job Summary

A company is looking for a Salesforce Administrator to manage and optimize their Salesforce Service Cloud instance for the Customer Experience team.

Key Responsibilities

• Configure and optimize Salesforce Service Cloud to enhance customer service operations
• Oversee data integrity and ensure compliance within the Salesforce instance
• Lead Salesforce projects, create reports and dashboards, and maintain technical documentation

Required Qualifications

• 2+ years of hands-on experience as a Salesforce Administrator
• Salesforce Certified Administrator certification is required
• Experience with Service Cloud and familiarity with custom objects and workflows
• Proficiency in reporting and dashboards for actionable insights
• Preferred certifications include Salesforce Advanced Administrator and Salesforce Service Cloud Consultant