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Retirement Plans Customer Service VP

8/8/2025

Remote

Job Summary

A company is looking for a 2nd VP, Customer Service - Retirement Plans.

Key Responsibilities
  • Lead the execution of strategic initiatives for service delivery to enhance customer loyalty
  • Oversee team accountability to business plans and ensure results through collaboration and negotiation
  • Manage the development of service training programs and maintain knowledge of ERISA regulations
Required Qualifications
  • Bachelor's Degree or equivalent combination of education and experience
  • 7-10 years of retirement plan related experience
  • 4-7 years of management or leadership experience

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