Bilingual French Support Representative

Job Summary

A company is looking for a Bilingual French - Resolution Support Representative.

Key Responsibilities

• Provide remote technical support to clients and assist with software-related inquiries
• Address client inquiries through various channels, ensuring accurate and timely resolutions
• Handle escalated inquiries and manage client interactions using the company's ticketing systems

Required Qualifications

• 1+ years of experience in customer-facing roles, including help desk or contact center experience
• Proficient in Microsoft Office Suite and familiarity with CRM tools
• Ability to type at 50+ words per minute and use various communication tools effectively
• High School Diploma or equivalent
• 1-2+ years of experience in customer service or technical support roles preferred