Bilingual Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Provide customer service via telephone or email regarding claims, benefits, and technical assistance
• Assist users with online portal registrations and navigation
• Educate providers on the Automated Benefit Claims system and maintain call handling standards

Required Qualifications

• Bilingual in Spanish and English
• Prior experience in a healthcare or insurance background
• Ability to meet call volume and production standards
• Proficiency in using automated systems for claims processing
• Availability to work from 11:30 AM to 8:00 PM EST