Caregiver Support Specialist

Job Summary

A company is looking for a Caregiver Support Specialist to provide exceptional support to caregivers and enhance their experience.

Key Responsibilities

• Provide outstanding support to current and potential caregivers, ensuring their engagement and satisfaction
• Achieve complete resolutions for caregiver inquiries and collaborate with the Customer Support & Operations teams
• Troubleshoot questions about the app and website, and assist caregivers with ride and account issues

Required Qualifications

• Fluency in written and verbal communications in both English and Spanish
• Prior experience in customer success, customer support, or call centers
• Ability to multitask effectively while providing excellent customer service
• Proficiency in Google Workspace; familiarity with Kustomer is preferred
• Proven ability to maintain composure under pressure and work collaboratively in a team setting