Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide technical support for various clients and industries.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues
• Provides timely resolution of problems and ensures customer satisfaction
• Supports and maintains effective relationships with users while documenting standard operating procedures

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems and networks
• Experience with multi-platform Windows O/S required
• Experience using ITSM Ticketing tools preferred