State Licensed Client Resolution Advocate

Job Summary

A company is looking for a Client Resolution Advocate to manage client portfolios and facilitate issue resolution.

Key Responsibilities:

• Manage client escalations and ensure excellent outcomes while meeting metrics and objectives
• Assist patients with financial assistance programs and monitor their application status
• Foster relationships with clients, pharmacies, providers, and internal teams to ensure seamless service

Required Qualifications:

• 2+ years of call center operations experience
• PTCB or NHA Pharmacy Technician certification and active license required
• Familiarity with HIPAA guidelines and regulations
• Previous experience in a complex healthcare call center operation
• Bachelor's degree preferred or equivalent experience