Mortgage Customer Outreach Specialist

Job Summary

A company is looking for a Mortgage Customer Outreach Specialist I responsible for collecting on delinquent mortgage loans.

Key Responsibilities

• Initiate contact with consumers in early stages of default to collect past due payments while ensuring compliance with relevant laws
• Collect financial information, assess repayment ability, and arrange repayment plans as necessary
• Handle inbound calls regarding mortgage loan products in early delinquency stages and investigate potential issues

Required Qualifications, Training, and Education

• A combined 2 years' higher education and/or relevant work experience
• Proficiency with word processing and spreadsheet software
• Collections experience preferred
• Ability to communicate effectively and professionally over the phone
• Knowledge of relevant systems preferred