Client Support Manager

Job Summary

A company is looking for a SuccessFactors Client Support Program Manager.

Key Responsibilities

• Manage client relationships post-go-live, ensuring satisfaction and alignment with business goals
• Monitor support usage trends and recommend adjustments to optimize service delivery
• Collaborate with internal teams to enhance delivery efficiency and standardize support processes

Required Qualifications

• Bachelor's degree in Business, Human Resources, Information Systems, or related field, or equivalent experience
• Experience in a client-facing role within a professional services or SaaS organization
• Hands-on experience with SAP SuccessFactors is required
• SAP SuccessFactors Employee Central Certification is strongly preferred
• Prior experience supporting clients across varied industries is a plus