Customer Support Advocate

Job Summary

A company is looking for a Customer Support Advocate I to provide quality front-line customer service.

Key Responsibilities

• Handle inbound and outbound customer service interactions via phone, email, and chat
• Troubleshoot basic technical issues and escalate customer concerns as necessary
• Utilize a Customer Relationship Management (CRM) tool to maintain records of customer interactions

Required Qualifications

• At least 1 year of experience in a contact center environment
• Experience with office productivity software and CRM software
• High School Diploma or equivalent education
• Ability to type 40-60 words per minute
• Regular and reliable attendance